Technical Support

Need technical support? We are here to help.

Our support team looks forward to assisting you. The more details you share, the better we can help you.
Here’s how.

Email us at [email protected] or call 1-905-702-7851

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Documentation

A comprehensive, in-depth resource for detailed understanding of the Cogent DataHub™ features and related tools.

Go to Documentation

DataHub Videos

Detailed tutorial and step-by-step configuration videos for the DataHub.

Go to DataHub Videos

Technical Specifications

Supported operating systems, DataHub specifications and installation requirements.

Go to Technical Specifications

Frequently Asked Questions

How do I?

This technical FAQ links to DataHub documentation and other resources to help you with the following.

  1. Run DataHub on Azure. DataHub software is not intended to run on Microsoft Azure.  Instead, you can use the Cogent DataHub™ service, optimized for Azure and available in the Azure marketplace. See here
  2. Move a license.
  3. Back up a license.
  4. Get my license working.
  5. Missing features.
  6. Upgrade my software.
  7. Install as a Windows service.
  8. Run DataHub software on Azure.
  1. Configure a large number of DataHub points.
  2. Delete data points.
  3. Find out DataHub performance limitations.
  4. Decide between 32-bit and 64-bit versions.
  1. Configure Security for remote connections.
  2. Choose the right tunnelling scenario.
  3. Secure my tunnel connection.
  4. Make custom connections—Windows or non-Windows.
  1. Report a problem.