Installation Notes

Supported Operating Systems

Cogent DataHub v9 and v8 support the following operating systems:

Operating System Minimum Requirements
Windows Server 2008 & R2 Service Pack 1 (SP1) + .NET 4.6.1
Windows 7 Service Pack 1 (SP1) + .NET 4.6.1
Windows Server 2012 & R2 .NET 4.6.1
Windows 8.1 .NET 4.6.1
Windows 10 .NET 4.6.1
Windows Server 2016 .NET 4.6.1

Cogent DataHub v8 also supports the following operating systems:

Operating System Minimum Requirements
Windows XP Service Pack 3 (SP3) + .NET 2.0 & .NET 4.0
Windows Server 2003 & R2 Service Pack 2 (SP2) + .NET 2.0 & .NET 4.0

Note: 32-bit DataHub runs on both 32 & 64-bit systems. 64-bit DataHub only runs on 64-bit systems.

Product Minimum Requirements
DataHub WebView for Silverlight Internet Explorer 9 or later
SkkyHub WebView for Silverlight Internet Explorer 11 or later
Vine Add-in for Microsoft Excel Excel 2010, 2013, 2016 or 2019

Windows XP

In order to run the DataHub in Windows XP, you need to have XP Service Pack 3 installed. It is recommended that you install all O/S updates.

It is possible to install the DataHub with only XP Service Pack 2 and the DataHub will run, but the DataHub UA Server feature will not be able to use the Local Discovery Service utility unless you are running SP3.

In order to run the DataHub on Windows XP SP2, you will need to install the following components before running the DataHub installer:

Windows Server 2003 and 2003 R2

In order to run the DataHub in Windows Server 2003, you need to have Service Pack 2 installed. It is recommended that you install all O/S updates.

Windows Server 2003 Service Pack 1 contains the Windows Installer v 3.1., but depending on the updates you have installed, you may need to install the Windows Image Component in order to install .NET 4.0.

Windows 7

In order to run the DataHub in Windows 7, you need to have Service Pack 1 installed. It is recommended that you install all O/S updates.

Windows Server 2008 and 2008 R2

In order to run the DataHub in Windows Server 2008, you need to have Service Pack 1 installed. It is recommended that you install all O/S updates.

Windows 8 and 8.1

To install DataHub on Windows 8 it is recommended that you have all O/S updates installed. It is recommended that you install all O/S updates.

Note: In Windows 8 the Microsoft 2015 C++ Redistributable can take several minutes to install. Sometimes the C++ installation does not complete, and will just pause. To get it to work, close the C++ install, which lets me complete the DataHub install, and then run the DH installer a second time. In some cases, you may have to uninstall the 2015 C++ Redistributable and then run the DH installer again. This is a problem with the redistributable, not the DataHub installer.

Windows 2012 and 2012 R2

In order to run the DataHub in Windows Server 2012 it is recommended that you install all available system updates.

To install DataHub on Windows Server 2012 R2, you may need to install the following specific updates:

Depending on the update history of your Sever 2012 R2 system, you may need to install other updates before you can install the ones listed above.

Windows 10 and Server 2016

There are no known issues installing the DataHub on Windows 10 or Server 2016, but please refer to Known Issues if you plan to run the DataHub as a Windows service on either of these operating systems.