14.10. Troubleshooting

Events are not being recorded

Verify that Enable audit information is checked on the Audit tab. Check that the desired events are enabled in the Enable Audit Events group. If using local storage, verify that Enable local storage is also checked.

Cannot uncheck an event or setting

The configuration is locked. If a permanent lock is not enabled, clear the Lock configuration checkbox and apply before making changes. If permanent lock is enabled, the configuration cannot be unlocked through the user interface.

Git is not installed

The Git tab displays a red warning when Git is not found on the server. Install Git and restart DataHub to enable Git-based configuration tracking.

Generate CSV button is disabled

The Generate CSV button is available only when a local audit database exists. Enable local storage and allow some events to be recorded before generating a report.

Data points are not visible in the tree

The Audit data points tree shows only data points from domains other than the audit domain. If no other domains have active data points, the tree will be empty. Ensure that DataHub is receiving data from at least one source (OPC, tunnelling, etc.) before attempting to select data points for auditing.