1.5. Troubleshooting
Protected View messages
Under certain circumstances, such as when you download a workbook from the Internet, or copy it from another computer on your network, you may see the following message when trying to open the file. This will prevent your data from updating.
Clicking the button will close the message, but your data may still not update. You will need to close and reopen the file in order for the data to start updating.
If you still can’t see the date, then you may need to close the workbook and open its Properties window in the file browser. At the bottom of the General tab, check to see if there is a Security option, with an box checked.
If that box is checked, uncheck it, and then click . When you reopen the workbook, your data should start updating.
What to do if you can't connect
Open the Vine configuration panel and look in the Log tab. If you see messages that look like this:
Connection failed - retrying: One or more errors occurred. Unable to connect to the remote server: The remote name could not be resolved: 'demo.skkynet.com'
This means your computer could not connect to the cloud server. Typically, if you can connect to a web site from your computer, then you should be able to reach the
demo.skkynet.comdemo site.The
SkkynetVineDemo.xslxworkbook tries to make a WebSocket connection to the SkkyHub cloud server to read and write data. If you are using Windows 7 you will find the connection will not succeed because the WebSocket implementation used by Vine Add-in is not supported in this OS. Please try the demo on a Windows 8 or later system, or you can connect to a local instance of the DataHub program or Vine Server program to stream data across your network.
Other information
Streaming live data disables Excel's Undo feature. To enable the Undo feature again, you will need to disconnect from the data stream.
Contact Support
If none of the above suggestions solve your problem, you can send email to [email protected] and we will respond as soon as possible. Go to Options